KST Data offers on-site or remote technical support staff. Support services include:

  • Ticket/SLA management using clients’ tools or KST Data-provided management tools
  • Monitor SLAs and escalate
  • Install Move Add Change (IMAC)
  • Service ticket reporting
  • Monitor and manage phone and email requests
  • Assign dispatch resources
  • Warranty support/maintenance
  • Coordinate with OEM, including managing escalations
  • Manage timelines for extended actions
  • Monitor and resolve ticketing queue
  • Take the lead on warranty actions
  • Support transition requirements (e.g., Windows upgrades)