KST Data offers on-site or remote technical support staff. Support services include:
- Ticket/SLA management using clients’ tools or KST Data-provided management tools
- Monitor SLAs and escalate
- Install Move Add Change (IMAC)
- Service ticket reporting
- Monitor and manage phone and email requests
- Assign dispatch resources
- Warranty support/maintenance
- Coordinate with OEM, including managing escalations
- Manage timelines for extended actions
- Monitor and resolve ticketing queue
- Take the lead on warranty actions
- Support transition requirements (e.g., Windows upgrades)
